iPhoneMac

[Solved] There was an error connecting to the Apple ID server

Whenever you’re using your Apple ID to log into your iCloud, Apple Store or iTunes in your iOS device or computer, it’s frustrating to see this error message: There was an error connecting to the Apple ID server.

This error generally displays either:

  • Verification Failed. There was an error connecting to the Apple ID server.

  • There was an error connecting to the Apple ID server.

If you’re getting this error connecting to the Apple ID server, don’t panic! This is a common Apple error and you can fix the error quickly and easily.

Try these fixes:

  1. Restart your iOS device or computer
  2. Check the Apple System Status
  3. Check the network connection
  4. Sign out iTunes and App Store
  5. Update Time and Date
  6. Configure settings in your computer

 

Fix 1: Restart your iOS device or computer

As many technical issues can be resolved by restarting the device, it’s practical to restart your PC or Mac if the error “There was an error connecting to the Apple ID server” occurs in your computer.

If this error occurs in your iPhone, you can also try rebooting your iPhone. If rebooting doesn’t work, try force restarting your iPhone:

For iPhone X, iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button, press and quickly release the Volume Down button, then press and hold the Side button until you see the Apple logo.

For iPhone 7 or iPhone 7 Plus: Press and hold both the Side button and Volume Down button for at least 10 seconds, until you see the Apple logo.

For iPhone 6s and earlier: Press and hold both the Home button and the Top (or Side) button for at least 10 seconds, until you see the Apple logo.

Force restart can help you get the normal start up on your iPhone.

 

Fix 2: Check the Apple System Status:

If the server for Apple ID service got down or under maintenance, you’re very likely to get the error “There was an error connecting to Apple ID server”. Here’s how to check the Apple ID server status:

1) Go to Apple System Status page.

2) Find Apple ID in the list.

If Apple ID server is down or in maintenance, you should do nothing and just wait for Apple to fix the issue and you can reconnect to the Apple ID without problems. If there’s no problem found in the Apple ID server, then it’s possible there’s an issue in your device or connecting to the server. Try the following solutions.

 

Fix 3: Check the network connection

As the error message indicated, there should be something wrong when connecting, so you should also check the network connection to make sure it connects properly.

You can restart your router, and reconnect to your wireless network on your device, then try it again to see if it works.

In order to troubleshoot the problem, you can also try connecting to other websites, and see if your network works properly. If not, then you should found where the problem lies in, and try fixing the network connection in your device. If the network connection works fine, don’t be upset, and you can try the methods below.

In addition, if you’re using iPhone/iPad and the error “There was an error connecting to the Apple ID server” occurs in your iPhone/iPad, you can try resetting your network connection to fix the issue. Follow the steps below:

Note: make sure you remember the passwords of your wireless network, as resetting network settings won’t erase your iPhone/iPad, but it will forget the networks and the passwords.

1) Go to Settings > General > Reset.

2) Tap Reset Network Settings, and enter your passcode to continue.

3) Tap Reset Network Settings again to verify.

4) Follow the on-screen instructions to finish.

5) Reconnect to your WiFi again and see if the error has been removed.

 

Fix 4: Sign out iTunes and App Store

This method works for many people who have the same error on their iPhone/iPad. Here’s how to do it:

1) Go to Settings > iTunes & App Store.

2) Tap your Apple ID on the top of your screen, and tap Sign Out.

3) Once sign out, sign in back again and see if the error disappears.

 

Fix 5: Update Time and Date

The incorrect Time and Date settings in your iPhone/iPad can also cause the error: There was an error connecting to the Apple ID server.

For iPhone/iPad:

1) Go to Settings > General > Date & Time.

2) Tap the button to turn on Set Automatically.

3) Make sure the current time and date in your device are correct.

4) Reboot your iOS device and connect to your Apple ID again.

For Mac:

1) Go to Apple Menu > System Preferences > Date & Time.

2) Click Date & Time, set the date and time are set correctly in your Mac.

3) Click Time Zone, and make sure the time zone is set correctly in your Mac.

4) Reboot your Mac and check if the error disappears.

 

Fix 6: Configure settings in your computer

If this error occurs in your in your Mac, you can also check the following settings to fix the problem:

1) Go to Applications > Utilities > Keychain access.

2) Click Preferences > Certificates.

3) Make sure Online Certificate Status Protocol (OSCP) and Certificate Revocation List (CRL) are both set Best attempt.

4) Restart your Mac and see if the error has been removed.

 

That’s it. Hope this post comes in handy and helps you resolve the error of connecting to the Apple ID server.

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