When you’re using iTunes to restore or upgrade your iPhone or iPad, you’re likely to see the following error message, which is called iPhone error 4013.
The iPhone ‘iPhone” could not be restored. An unknown error occurred (4013).
If you’re having this 4013 error in iTunes now, don’t panic! Many people have the similar issue as you do. The good news is, you can fix iPhone error 4013 easily with the following solutions.
Try these fixes:
- Troubleshoot the connection problems
- Force a restart on your device
- Update iTunes in your computer
- Update OS in your computer
- Reset All Settings in your device
- Try DFU mode
- Fix iPhone error 4013 without data loss
The disconnection issues between iTunes and your iPhone can lead to the iPhone error 4013, so you should troubleshoot the connection problems that are likely to happen.
Step 1: Check the USB port
The USB port is one of the key factors that decides whether the connection succeeds. Simply check if there is anything that prevent your USB connector from connecting, and clean the port using a cotton swab or soft brush.
In addition, you can try another USB port and connect to see if it works properly.
Step 2: Check the USB cable
If your USB cable is damaged, your iPhone won’t be connected with iTunes and you could run into the iPhone error 4013. So ensure to use the USB cable that came with your iPhone. You can also try another Apple USB cable to see if it works.
Step 3: Check the network connection
Generally speaking, restoring or upgrading your iPhone/iPad requires a good network connection. So if the network speed is slow, you may also fail to restore or upgrade using iTunes. Ensure to check the WiFi router and get a good Internet connection.
Since many technical problems can be resolved by a restart, it never hurts to reboot your iPhone/iPad. Sometimes that’s enough to fix the 4013 error.
You can also perform a hard reboot on your iPhone/iPad. Here’s what you need to do:
- If you’re using iPhone 8, iPhone 8 Plus, or iPhone X, follow these steps:
- Press and quickly release the Volume Up button,
- Press and quickly release the Volume Down button, then
- Press and hold the Side button until you see the Apple logo.
- If you’re using iPhone 7 or iPhone 7 Plus:
Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
- If you’re using iPhone 6s and earlier (including iPad):
Press and hold the Home and Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.
After the force restart, try connecting your device with iTunes in your computer, and restoring/upgrading to see if the error has been removed.
If this solution doesn’t resolve your problem, don’t worry. You have something else to try.
If the iTunes application in your computer is out of date, it could cause some buggy issues. So you should also check for updates in iTunes. Here’s what you need to do:
- Open iTunes on your PC/Mac.
- Click Help, and click Check for Updates.
- If there is available update, click Download iTunes and follow the on-screen instruction to update iTunes.
- Re-connect your iPhone/iPad and see if it fixes the iPhone error 4013.
Updating the operating system in your PC/Mac can fix the iPhone error 4013. Here’s how to do it:
- In the search box on your desktop, type Windows update, then click Check for updates.
- Windows will load available updates on the popup pane, click Download (or Install Now) to download and install the available updates.
- Follow the on-screen instructions to finish the update.
- Click the Apple icon at the upper left corner on your Mac desktop, and click About This Mac.
- Your Mac will present with you the available updates. Click Software Update to update your system.
- Follow the on-screen wizard to finish.
Once updated, restore/upgrade your computer again to see if it works.
Reset All Settings will keep your personal data and apps but will reset network settings and personal preferences. To do so:
- Go to Settings > General > Reset.
- Tap Reset All Settings, and enter your passcode to continue.
- Tap Reset All Settings again to confirm.
- Follow the on-screen steps to finish.
- Then try again in iTunes to see if the iTunes error 4013 has been fixed.
The DFU (Device Firmware Upgrade) mode allows your iPhone/iPad to be restored from any state, but it also means a completely irreversible data erase. So if you’re having the iPhone error 4013 while restoring, you can try this solution:
- Connect your iPhone with your computer via the Apple USB cable.
- Open iTunes on your computer.
- To enter the DFU mode:
If you’re using iPhone X, iPhone 8 and iPhone 8 Plus:
Quick press the Volume Up button > quick press the Volume Down button > press and hold the Side button for 10 seconds until the screen goes blank > hold down the Side button and the Volume Down button for 5 seconds > Release the Side button while continue to hold down the Volume Down button until you see the message pops up on your computer: iTunes has detected an iPhone in recovery mode.
If you’re using iPhone 7 or iPhone 7 Plus:
Press and hold down both the Side button and the Volume Down button for 8 seconds > release the Side button while continue to hold down the Volume Down button for around 10 seconds until you see the message pops up on your computer: iTunes has detected an iPhone in recovery mode.
If you’re using iPhone 6s or earlier, or iPad:
Press and hold both the Home button and Power button for 8 seconds > release the Power button while continue to hold down the Home button until you see the message pops up on your computer: iTunes has detected an iPhone in recovery mode.
Note: If the Apple logo appears, the Side button or Power button was held down for too long, and you need to start again to enter the DFU mode.
- Once you see this alert popup: iTunes has detected an iPhone in a recovery mode. You must restore this iPhone before it can be used with iTunes, your iPhone is in DFU mode. Then click OK to proceed.
- Follow the on-screen steps to restore your iPhone.
This should resolve the iPhone error 4013 with iTunes.
Still no luck? Okay, there’s one more thing to try.
You can also try a powerful iPhone tool to fix error 4013 easily and automatically with a few clicks!
If you don’t have time or computer skills, you can try this dr.fone – Repair to fix the iPhone problems.
- Download and install dr.fone in your computer.
- Launch dr.fone, and click Repair.
- Connect your iPhone/iPad to the computer via the Apple USB cable, then click Start.
- Follow the instructions on dr.fone and boot your iPhone/iPad in DFU mode.
- Confirm your iOS model information, then click Download.
- Then follow the wizard to fix the issue.
Restore your iPhone without iTunes
If you’re having the error 4013 while restoring your device using iTunes, you should try restoring your iPhone/iPad without iTunes, using dr.fone instead.
- Download and install dr.fone in your computer.
- Launch dr.fone and click Backup & Restore.
- Follow the on-screen instructions to finish the restore with a few clicks only!
So there you have it – seven effective methods to fix the iPhone error 4013. If you have any questions, feel free to leave a comment below and we’ll see what more we can do.