Windows

Outlook Is Not Responding [FIXED]

Your Outlook app is not responding? You’re not alone! Many Windows users are also experiencing the same issue. But the good news is you can fix it…

Try these fixes

You may not have to try them all; just work your way down the list until you find the one that works for you.

  1. Restart your computer
  2. Check for add-in issues
  3. Check for software conflicts
  4. Reinstall Office

Fix 1: Restart your computer

This is the first thing you should try when Outlook is not responding. Just turn off your computer and then turn it back on.

If this fixes your Outlook program, great! But if not, move on to the next fix, below…

Fix 2: Check for add-in issues

Your Outlook program may not respond because of interruption of a problem Outlook add-in. To see if this is the case for you, you should try starting Outlook in safe mode. To do so:

  1. Press the Windows logo key and R on your keyboard at the same time.
  2. Type “outlook.exe /safe”, then click the OK button.

  3. Check if Outlook starts properly. If it does, move on to the next step. Otherwise, this can’t fix the issue for you, and you should try the next fix.
  4. Click File.

  5. Click Options.

  6. Click Add-ins.

  7. Select COM Add-ins from the Manage drop-down menu, then click the Go button.

  8. Disable all the add-ins (by unchecking all the items in the list), then click OK.

  9. Close Outlook. Then open Outlook normally.
  10. Do step 4 to 7. Then enable one add-in and click OK.

  11. Restart Outlook and see if the enabled add-in makes Outlook irresponsive.
  12. If not, do step 10 to 11 until you find the problem add-in.
  13. Disable the problem add-in. You may also need to contact the developer of the add-in or Microsoft for advice.

Hopefully, this fixed your Outlook crashing issue. If not, move on to the next fix, below.

Fix 3: Check for software conflicts

Perhaps your Outlook is not responding because there are interference from other programs. You should try performing a clean boot on your Windows system.

*A clean boot is a process that starts your Windows system with only the most essential drivers and programs. By doing it, you can determine what is the cause of your computer problem if it is due to software conflicts.

To do so:

  1. Press the Windows log key and R on your keyboard to invoke the Run dialog.
  2. Type “msconfig” and press Enter on your keyboard.

  3. Click the Services tab. Then check Hide all Microsoft services (FIRST) and click Disable all. After that, click OK.

  4. Click the Startup tab, then click Open Task Manager.

  5. Right click each enabled Startup item, then click Disable. After that, close Task Manager.

  6. Click OK.

  7. Click Restart.

  8. Check to see if this fixes your issue. If so, go to the next step to find out the application or service that causes trouble. Otherwise skip all the steps below and move on to Fix 4.
  9. Press the Windows log key and R on your keyboard. Then type “msconfig” and press Enter on your keyboard.
  10. Click the Services tab. Check Hide all Microsoft services. Then enable any disabled service (by selecting its checkbox) and click OK.

  11. Click Restart.
  12. Check to see if the Outlook not responding issue occurs. If it doesn’t, do step 9 to 11 until you find out the service that causes the issue. If none of these services is the cause, try the steps below.
    *If there’s any service that causes your Outlook issue, you should do some research on the Internet to see what program is this service related to. Then contact the vendor of this program or your system for advice, or use an alternative solution.
  13. Press the Windows log key and R on your keyboard. Then type “msconfig” and press Enter on your keyboard.
  14. Click the Startup tab, then click Open Task Manager.
  15. Right click one (only) disabled Startup item, then click Enable. After that, close Task Manager.

  16. Click OK and then click Restart.
  17. Check to see if your Outlook issue occurs. If it doesn’t, do step 13 to 16 until you find out the startup item that causes your issue.
    *If there’s any startup item that causes the Outlook issue, you should see what program is this item related to. Then contact the vendor of this program or your system for advice, or use an alternative solution.

Fix 4: Reinstall Office

If none of the fixes above helped you resolve your problem, you should try reinstalling Outlook:

  1. Press the Windows log key and R on your keyboard at the same time, then type “control” and press Enter on your keyboard.

  2. Click the View by drop-down menu and select Category.

  3. Click Uninstall a program.

  4. Right click Microsoft Office, then click Uninstall.

  5. Reinstall Office from where you get it.

Now open Outlook, then check to see if it’s running properly.

Hopefully one of the fixes above worked for you. If you have any questions or suggestions, leave us a comment below!

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