Android

“Ok Google” not working [Solved]

Recently we’ve seen many Android users reporting that the “Ok Google” voice command is not working on their smartphones. When they say “Ok Google” to their phone, it just gives no response. It’s really annoying!

But don’t worry! We’ve put together some suggestions to help you fix the problem. You should be able to fix it quite easily and quickly!

Fixes to try:

Here’s a list of fixes that have resolved this problem for other users. You don’t have to try them all. Just work your way through the list until you find the one that does the trick for you.

  1. Check the microphone of your device
  2. Make sure your smartphone is connected to the internet
  3. Kill all the background apps
  4. Reboot your smartphone
  5. Turn on “Ok Google”
  6. Check your language settings
  7. Retrain your “Ok Google” voice model
  8. Add an extra account to your Google app
  9. Reinstall or update your Google app
  10. Disable S Voice or Bixby for Samsung smartphone users

Fix 1: Check the microphone of your device

Make sure the microphone of your Android phone is not covered or blocked.  Follow the steps below to check whether your microphone is fine or not.

  1. Open the recorder app on your phone and tap the Record icon.
  2. Speak into the microphone for at least one minute.
  3. Tap the Play icon to play back the recording. If your microphone is fine, you should be able to hear your voice clearly.

If not, you may need to get your microphone repaired or wear a headphone with mic to see the “Ok Google” voice command works or not.

Fix 2: Make sure your smartphone is connected to the internet

Make sure your smartphone is connected to the internet. You need mobile data or Wi-Fi to access your Google Assistant using the “Ok Google” voice command.

Fix 3: Kill all the background apps

This issue may occur if there are too many apps running in the background. Kill all the background apps and try the “Ok Google” voice command again to see whether it works or not. If it still doesn’t work, please try the next method.

Fix 4: Reboot your smartphone

If you’ve killed all the background apps and the issue persists, then try rebooting your phone and maybe this issue can be fixed. If not, try the next fix, below.

Fix 5: Turn on “Ok Google”

If you’re not sure whether you’ve turned on “Ok Google” or not, please follow the steps below to turn on “Ok Google“.

1. Open Google app on your Android phone.

2. Go to More > Settings > Voice > Voice Match. Toggle the feature Access with Voice Match and Unlock with Voice Match on.

The feature Unlock with Voice Match may not be available on some smartphones.

Go somewhere quiet and say “Ok Google” like you would to a person to see if the issue is fixed. If not, don’t worry, try the fix, below.

Fix 6: Check your language settings

If you’ve already toggled the feature Access with Voice Match on but the issue persists, make sure you set English (US) as the language of the Google app. After that, try updating your language pack. Here is how to do it:

1. On the main screen of Google app, tap More > Settings > Voice > Languages.

2. Select English (US) as the language of your Google app and tap SAVE.

3. Tap Offline speech recognition, navigate to the ALL tab and select English (US), and then tap DOWNLOAD to download the English (US) language pack.

4. Navigate to the AUTO-UPDATE tab and select Auto-update languages over Wi-Fi only.

Reopen the Google app and say “Ok Google” again. If you get feedback on your voice command, then the issue is fixed! If not, you may need to try the next fix.

Fix 7: Retrain your “Ok Google” voice model

To retrain your “Ok Google” voice model may fix this issue. Here is how to do it:

1. Open Google app on your Android phone.

2. Tap More > Settings > Voice > Voice Match.

3. Tap Delete voice model > OK to delete the voice model the Google app currently uses to recognize your voice. Then toggle the feature Access with Voice Match on.

4. Tap Retrain voice model and say “Ok Google” like you would to a person three times. You should record your voice in a quiet place.

Reopen the Google app and say “Ok Google” again to see if the problem is resolved. If not, try the next fix, below.

Fix 8: Add an extra account to your Google app

Some users reported that this issue disappears after they adding an extra account to their Google app. So this problem may not be device related. It may be caused by your account. Try adding an extra account to your Google app to see if “Ok Google” voice command works after you switch to your second account.

If you don’t have a second account for Google app, you can create one.

You can follow the instructions below to add an extra account to your Google app:

1. On your Google app, tap More, then tap on your google account. Tap Manage your Google Account.

2. Tap the downward arrow next to your current Google account, then select Use another account.

3. Enter the email and password of your second Google Account to sign in.

4. Tap the downward arrow next to your current Google account, then select your second Google account.

5. On your new account, say “Ok Google” to see if this voice command works.

If it works on your second account, it indicates that the problem is caused by your first Google account. In this case, you can go to the Google Account Help Community for help.

Fix 9: Reinstall or update your Google app

If all the fixes above still don’t work for you. You can reinstall or update your Google app in Google Play Store. Hopefully you would fix this issue after you reinstall or update the Google app.

Fix 10: Disable S Voice or Bixby for Samsung smartphone users

If you’re using a Samsung smartphone with Bixby or S Voice installed, try disabling them if you prefer to use the “Ok Google” voice command. To disable S Voice or Bixby, just long press the app and then select Disable.

Please leave your comment if you have any questions!

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