How to fix Nintendo Switch error code: 2811-5001

Fixed Nintendo Switch error code 2811-5001

Receiving the error code: 2811-5001 on your Nintendo Switch console? You’re not alone! Recently, we’ve seen lots of players running into the exact same issue. The good news is that you’ve come to the right place. After reading this article, you should be able to resolve this issue on your own quickly and easily!

Possible causes of the error code: 2811-5001

According to Nintendo, you may run into the error code: 2811-5001 when you’re unable to access an online feature, such as the Nintendo eShop.

The following are the possible causes of this error:

  • a poor network environment
  • wireless interference
  • weak signal strength
  • the malfunctioning DNS used
  • an unresponsive router

Try these fixes

Here’s a list of fixes that have helped fix this problem for other Nintendo Switch players. You don’t have to try them all. Just work your way through the list until you find the one that does the trick for you.

  1. Restart your Nintendo Switch console
  2. Power cycle your home network
  3. Check the DNS settings on your console
  4. Avoid wireless interference
  5. Update your router’s firmware

Restart your Nintendo Switch console

Some players have resolved the error code after simply restarting the Nintendo Switch console. If you didn’t receive this error code before, just restart your Nintendo Switch console to see if the error code disappears.

To restart your Nintendo Switch console, hold the POWER button for three seconds, then select Power Options > Restart.

See if this error code reappears after you restart your console. If this issue persists, please read on and try the next fix, below.

Power cycle your home network

Some network devices may be unresponsive due to overheating if you haven’t rebooted your home network for a long time. Before trying anything more complicated, try power cycling your home network first.

To power cycle your home network:

  1. Unplug your modem (and your wireless router, if it’s a separate device) from power for 60 seconds.
    wireless router
  2. Plug in your modem and wireless router again and wait until the indicator lights are back to their normal state.
  3. Connect your Nintendo Switch console to your wireless router.

See if this error code persists after you restarted your home network. If you still receive the error code: 2811-5001, try the next fix, below.

Check the DNS settings on your console

Just as mentioned above, the error code 2811-5001 on your Nintendo Switch console may also indicate a potential issue related to the DNS being used. You can follow the instructions below to check the DNS settings on your Nintendo Switch console:

  1. From the HOME Menu of your Nintendo Switch console, select System Settings.
  2. In System Settings, go to Internet > Internet Settings.
    Internet Settings Nintendo Switch
  3. Select the network you’ve registered and then select Change Settings to review the DNS settings.
    Change Internet settings Nintendo Switch

If its DNS settings are set to Manually, but are not required for your network, change it to Automatic. See if this issue persists after you set the DNS settings to Automatic.

If its DNS settings were set to Automatic when you encounter the error code: 2811-5001, it may suggest that there is something wrong with the DNS service from your ISP. In this case, try manually entering an alternate DNS. Here’s how to do it:

  1. From the HOME Menu of your console, go to System Settings > Internet > Internet Settings.
  2. Select the network you’ve registered with and then select Change Settings.
  3. Select DNS Settings, then select Manual.
  4. You can use the public DNS provided by Google. To do so, just enter as the Primary DNS and as the Secondary DNS.
    manually enter an alternate DNS on Nintendo Switch console
  5. Tap the Save button on the right to apply the changes.

See if you fixed this issue after changing the DNS service on your console to the public DNS provided by Google. If this issue persists, you can also try using SmartDNS on your Nintendo Switch.

Normally, after you changed to a proper DNS service, the error code would disappear.

Avoid wireless interference

Many connectivity issues on the Nintendo Switch console are triggered by a poor wireless network environment. If your Nintendo Switch console is using a wireless connection, it’s important to ensure that your console receives a strong and stable Wi-Fi signal.

Here’re some tips on how to improve your wireless network environment:

  • Remove your console from the Nintendo Switch dock, and place it within 3 to 5 meters (10 to 15 feet) of your wireless router.
  • Move any electronic devices and metal objects away from your console and wireless router, as they may interfere with wireless signals.
  • Try connecting your console to the 5Ghz band, if your wireless router supports both 2.4Ghz and 5Ghz frequency bands.

If you still receive the error code: 2811-5001, try the next fix, below.

Update your router’s firmware

If none of the fixes above work, you may need to check your router. Try performing the following steps to continue troubleshooting potential issues on your router:

  • Update the router’s firmware
  • Reset the router back to its factory default settings
If you don’t know how to perform the steps above, you may need to contact your router’s manufacturer for assistance. If you’d like further assistance with your Nintendo Switch console, please contact Nintendo for support.

Hopefully, one of the fixes in this article helped you resolve Nintendo Switch Error Code: 2811-5001. If you have any suggestions or questions on this issue, you’re welcome to leave us a comment below. Thanks for reading!

By Justin Zeng

Justin is a technical writer. As a Microsoft 365 Certified: Modern Desktop Administrator Associate, he loves exploring new technologies and writing technical how-to tips to help people fix their computer / phone issues. When he's not writing, there's a 99 percent chance he's reading, playing video games or listening to music.


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